How have you incorporated feedback from learners to improve a course or module you\u2019ve developed?

Question

In the quest to perfect educational experiences, we've gathered valuable insights from fourteen Instructional Designers, Educators, and company leaders. They share how they've harnessed learner feedback, from implementing satisfaction surveys to tailoring training with participant insights, to enhance and revolutionize their courses and modules.

Kristin Bye-Barton · Answer

We always include a brief satisfaction survey with each course to get direct feedback. The survey includes a scale of 1-5 on whether their expectations were met, how satisfied they were with the content, whether the presentation style met their needs, how relevant the topics were to them, whether the information presented would help them with their on-the-job duties, whether the topics presented reinforced what they have been practicing, and open comment fields to list improvements they might suggest and any other comments. We take that information and use it when creating future courses/modules.

Tina Salmanowitz · Answer

As an educator, I actively seek learner feedback through surveys and email requests, which I consider vital for enhancing my courses. It's a practice I take pride in, as it demonstrates my commitment to continuously improving the educational experience for my students. By analyzing the feedback received, I identify areas for refinement, whether it's streamlining content, adjusting pacing, or enhancing interactive elements. This iterative process ensures that my virtual courses and downloadable units evolve to meet the changing needs of my learners, resulting in a more engaging and effective educational journey.

Christopher Pappas · Answer

At eLearning Industry Inc., we continuously evolve our content through direct feedback from our users, ensuring our courses are informative and engaging. One standout instance was the revision of a popular digital marketing module. Initially, it covered the basics well, but feedback highlighted a demand for more advanced, actionable strategies. We integrated these insights by adding real-world case studies and interactive simulations, which allowed learners to apply theories in virtual scenarios.
This approach significantly enriched the learning experience, as confirmed by subsequent reviews. Engagement metrics soared, with a noticeable increase in course completion rates and positive feedback. By valuing and acting on learner input, we turned a good course into an exemplary one, satisfying our current users and attracting new learners to our platform. This has been a cornerstone of our strategy, ensuring we stay at the forefront of eLearning innovation.

Melanie Andrich · Answer

We had a successful campus-based STEM graduate program with 70% international students. We aimed to customize it for U.S. working professionals online.
After months of design based on online learners' needs, we faced high costs. To justify the expense, we decided to test the content and format in B2C (degree) and B2B (non-credit) formats.
We created a stand-alone module to test:
Learner Journey: Ensuring clear registration, enrollment, and start processes.Engagement: Facilitating interactions with instructors and peers.Content and Assessment: Supporting and measuring learning progress meaningfully.
We posted a proposal on a user testing platform, seeking participants for a 1/3 academic credit experience. This provided efficiency and B2B feedback while tying to potential credits. We offered a stipend to a small user group, balancing cost-effectiveness.
From 50 volunteers, we selected three professionals based on diverse perspectives (demographics, industries, experience, goals).
Over two weeks, the module with three sections allowed feedback via discussion threads and assessments. Using our LMS, we tracked engagement and progress, with staff joining to enhance interaction and provide feedback.
All users completed the module and provided detailed feedback through surveys and behavioral data. This demonstrated the program's appeal to mid-career professionals, the applicability of skills taught, and intuitive navigation. The positive results justified building the domestic program and launching a B2B campaign.

Valentin Radu · Answer

As a digital course creator, incorporating learner feedback is essential for refining and enhancing the educational experience. In one instance, I received consistent feedback that certain modules were too theory-heavy and lacked practical application. To address this, I redesigned the curriculum to include more hands-on activities, such as case studies and real-world projects, which allowed learners to apply theories directly. Additionally, I introduced periodic check-ins to solicit ongoing feedback, which informed incremental changes and adjustments. Integrating live Q&A sessions based on learners' topics of interest also proved beneficial. This collaborative approach not only improved engagement but also increased retention rates, demonstrating the value of continuously iterating based on learner insights.

Shane McEvoy · Answer

Our 'Spreadsheets for Success' course aimed to teach marketing analysts essential spreadsheet skills. Initially, we relied on video lectures and written tutorials. However, learner feedback revealed a common problem: many found the pace too fast and needed help to apply the concepts. To address their concerns, we made changes based on their input.
We broke down complex formulas and functions into smaller, more manageable steps, making learning easier and less overwhelming. We also replaced some video lectures with interactive tutorials, allowing learners to practice using the formulas and functions and get instant feedback. Additionally, we added real-world marketing data sets to the course. Learners used their new spreadsheet skills to analyze the data and answer marketing-related questions. These changes made the course more effective and improved learner satisfaction.

Mike Drouin · Answer

I continually seek and incorporate feedback from learners to refine my courses. After each module, I distribute detailed surveys asking about clarity, engagement, and any challenges faced. In one specific instance, learners highlighted difficulties in understanding the nutrient-mixing process. I responded by simplifying the instructions, adding step-by-step video tutorials, and including an interactive quiz to reinforce learning. This approach resulted in a noticeable improvement in understanding and application. Additionally, I hold open forums for learners to voice their concerns and suggestions in real-time, which provides invaluable insights. These proactive measures ensure my courses are continuously evolving and meeting the learners' needs effectively.

Gustav Nicholson · Answer

Here are a few key ways to incorporate learner feedback to improve courses:
Collect feedback through course evaluations, surveys, or focus groups. Ask specific questions about what worked well, what could be improved, and suggestions for changes. Review the feedback to identify common themes and areas for improvement.
Make adjustments to course content, activities, and assessments based on the feedback. For example, if many students found a particular topic confusing, consider providing additional explanations, examples, or resources on that topic. If students felt overwhelmed by the workload, consider reducing or spreading out assignments.
Close the loop by letting students know what changes you made based on their feedback. This shows that you value their input and are committed to continuously improving the learning experience. You can share a summary of the feedback and corresponding changes in class, via email, or in the course syllabus.
Collect ongoing feedback throughout the course, not just at the end. Use short surveys, polls, or check-ins to gauge student understanding and engagement. Encourage students to share feedback in office hours or via email. Being responsive to feedback during the course allows you to make timely adjustments.
Involve students as partners in course design. Consider having student representatives serve on curriculum committees or co-design elements of the course with you. Empower students to take ownership of their learning by giving them a voice and choice.
The key is to actively solicit feedback, carefully review it, make meaningful changes, and communicate those improvements back to students. An iterative feedback loop helps create courses that meet learners' evolving needs and sets up a culture of continuous enhancement.

Rishi Dhuck · Answer

In developing a customer service training module for our flower delivery service, I placed a high value on learner feedback. After the initial launch, I gathered input from participants through surveys and feedback sessions. They highlighted the need for more interactive content and real-life problem-solving exercises to better equip them for on-the-job challenges.
To improve the module, I integrated interactive elements such as live chat simulations and problem-solving workshops where learners could practice handling various customer service scenarios. Additionally, I included video testimonials from satisfied customers to illustrate the impact of excellent service.
The revamped module was very well-received. Employees found the interactive components particularly useful for building their confidence and skills.

Amit Doshi · Answer

We place tremendous value on learner feedback, as it is instrumental in refining our courses and modules. One key method we use is conducting regular surveys at the end of each course. This survey covers various aspects, including the relevance of the content, the effectiveness of the delivery methods, and the overall user experience.
Based on the feedback received, we have made several significant adjustments. For instance, when learners pointed out the need for more hands-on practice, we introduced interactive labs and real-world scenarios to our cybersecurity courses. By actively listening to our learners, we ensure our courses remain current, practical, and engaging.

Adam Bogle · Answer

I developed an online training module for our sales team to improve their product knowledge and sales techniques. After the initial rollout, I collected feedback through post-training surveys and informal check-ins. A recurring theme in the feedback was the need for more visual content and real-world application examples.
To address this, I incorporated more videos, including product demonstrations and customer testimonials. I also added interactive quizzes and virtual walkthroughs of typical sales scenarios. These enhancements aimed to make the learning experience more engaging and directly applicable to their daily tasks.
The revised module received positive feedback from the sales team. They found the visual content more engaging and the practical examples highly relevant to their work.

Gary Gray · Answer

During the initial rollout of one of our internal programs, a couple of members suggested something that completely revolutionized how we approach internal training. They mentioned how, with busy schedules, it can be tough to carve out large chunks of time for professional development—which is always a roadblock many of us face. The idea of shorter, bite-sized modules that could be completed during coffee breaks or in between tasks is something that they proposed instead.
It was a lightbulb moment for us. We completely revamped the course, breaking it down into micro-learning modules—easily digestible chunks of information that could be absorbed throughout the workday. Yes, it took some time, but we didn't have to change the material itself, which was great. And the impact has been incredible because members are now actively seeking out these micro-modules, fitting them into their workflow, so we're incredibly happy with the results.

Kelli Anderson · Answer

At the end of each class period, I ask students to write one question they still have about the material we covered. During the next class, I make sure to answer each question at the beginning so everyone feels caught up and on the same page. Then, I make specific notes about that module to incorporate outstanding questions into the learning material the next time I teach the course.

Bradford Glaser · Answer

After delivering a training session, I often distribute surveys or conduct feedback sessions to gather insights from participants. Carefully analyzing this feedback, I identify areas for improvement and make necessary adjustments to the course content, delivery methods, or learning materials.
If learners express difficulty understanding a particular concept, I may revise the content to provide clearer explanations or offer additional examples to enhance comprehension. I actively encourage open communication with learners throughout the training process, creating a supportive environment where they feel comfortable sharing their thoughts and suggestions for improvement.
This iterative approach allows me to tailor courses to better meet the needs and preferences of learners, ultimately leading to more effective and engaging training experiences.

What Ways Best Incorporate Learner Feedback to Improve Courses?

What Ways Best Incorporate Learner Feedback to Improve Courses?

Implement Satisfaction Surveys

Analyze Feedback for Course Enhancement

Revise Content Based on User Reviews

Test Modules with User Group Feedback

Integrate Hands-On Activities

Adjust Pace with Interactive Tutorials

Refine Modules with Surveys and Forums

Involve Students in Course Design

Add Interactive Elements and Workshops

Introduce Interactive Labs from Surveys

Enhance Training with Visuals and Quizzes

Revolutionize Training with Micro-Learning

Incorporate Questions into Future Material

Tailor Training with Participant Insights